![]() If that is the case then simply replace the batteries with a new one and boot up the device again. ![]() It is also likely that the batteries of your device might have dried up which is why it is not showing online in the app. To do this simply remove the device from the app and add it again after restarting your app. If you cannot control your Tuya device from the mobile app or it shows as offline then you can follow these possible fixes to sort out your issue.Īfter you have made sure that your device is powered on but is still showing offline in the app, your best bet would be to reconfigure the device. Also, another thing to look out for is that the device should be in pairing mode to be able to connect to Wi-Fi. If your device is not automatically detecting the Wi-Fi then you should try adding the Wi-Fi network manually. So, make sure to switch the bandwidth to 2.4Ghz, and doing that will most probably fix the issue for you. The majority of smart devices do not work with 5Ghz Wi-Fi and are not able to detect it. Make sure that you’re putting in the credentials correctly letter by letter. Make sure to move the device close to the router so that it receives a stable and strong connection. Most of the time the issue is that the Tuya device won’t connect to your Wi-Fi because of its poor signal strength. There can be a lot of probable causes for it ranging from the router being out of range to incorrect wireless mode.įirst of all, you need to make sure that the devices are within range of each other. One of the most common problems that users might run into is trouble connecting to the Wi-Fi. ![]() Here is a list of those issues and possible ways to troubleshoot them. Still, there are some common issues that users might run into. There are a lot of features you can use and configure all your smart devices from one place. All You have to do is pair the devices with the mobile app and you’ll be all set. One app centralizes almost all of your smart devices. You don’t have to manually keep checking on things. It introduces a great deal of convenience into your life. Search engine indexing allows you to indicate to search engine crawlers that you want the content on your hub to be searchable on services like Google.Įnable search engine indexing is set to OFF by default.Tuya offers its customers smart home solutions, using the Tuya app you can control your home appliances from anywhere. if the hub uses HTTPS, the fallback URL will use HTTPS).
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